FAQ- RoyalChou

Frequently Asked Questions

Q: Do you ship worldwide?
A: Yes. We ship worldwide. Usual delivery time is 5–14 business days depending on destination and customs.

Q: What is your return policy?
A: Returns are accepted within 14 days of delivery in original condition (personalized items excluded unless faulty).

Q: Will I need to pay duties & taxes?
A: Import duties or VAT may be charged by your local customs authority.

Q: How should I care for silk items?
A: Silk pieces should be dry-cleaned or spot-cleaned by professionals. Avoid moisture, heat, and abrasion.

Q: Do you offer gift messages?
A: Yes. Complimentary message cards are available at checkout.