Shipping policy
Shipping Policy
All Royal Chou orders are dispatched from London, United Kingdom. We deliver to the UK, Europe and worldwide.
When your order is dispatched
- Embroidery kits, frames and bookmark blanks: dispatched within 1–3 working days.
- Studio-made pieces (brooches, bags, clutches, vests and custom designs): made in our studio and dispatched within 2–3 weeks.
- Finished framed pieces: made to order — please allow 3–4 weeks.
The dispatch time for each item is also shown on its product page.
Delivery costs and times
| Destination | Service | Cost | Delivery time after dispatch |
|---|---|---|---|
| United Kingdom | Standard | £10 — free on orders of £150 or more | 5–8 business days |
| United Kingdom | Express | £15 | 1 working day |
| Europe | Standard international | £25 | 5–8 business days |
| Rest of the world | Standard international | £35 | 5–14 business days |
Free delivery on orders of £150 or more applies to UK addresses only.
Customs, duties and taxes
Orders delivered outside the UK may be subject to import duties, taxes and customs fees charged by the destination country. These are not included in our prices or delivery charges and are the recipient's responsibility.
Tracking
Once your order is dispatched we will email you a tracking link.
Delays
Delivery times are estimates. During busy periods such as Christmas, around public holidays, and while parcels pass through customs, please allow a few extra days.
Damaged, missing or lost parcels
- Damaged: please email us within 7 days of delivery with your order number and a photo of the item and the packaging.
- Not arrived: if your parcel hasn't arrived 10 business days after its expected delivery date (UK), or 20 business days after dispatch (Europe), or 25 business days after dispatch (rest of the world), please let us know.
- Please report any missing parcel no later than 30 days after its expected delivery date, so we can claim from the carrier and put it right for you.
Email Info@Royalchou.com with your order number and we will reply within 2 working days.
Workshops and digital items
Workshop places and digital downloads (such as our technique guide) are not shipped and have no delivery charge.
Contact
Info@Royalchou.com · +44 7537 127996
Borderless Atelier Ltd (Company No 16999297), trading as Royal Chou.
